What is YourGov?
YourGov is an application that allows the Citizens of the City of Red Wing to report non-emergency issues to the city. YouGov can be used via your mobile phones (IPhones apps through iTunes or Androids apps through Google Market and the Amazon App Store) or the web. Issues can be summited using both the mobile and web application. Your issues can be tracked from beginning to end using the web application. Issues are brought directly into the City’s Work Management Software and forwarded on to the responsible department.
YourGov is intended for the reporting of non-emergency issues only. If you need immediate Police or Fire response, please call 911.
How does YourGov Work on the Web?
In order to use YourGOV, you will need Microsoft Silverlight plug-in installed on your computer. Silverlight enhances interactivity wherever the Web works. If you need to install it, this free download is available here. http://msdn.microsoft.com/en-us/silverlight/bb187358.aspx
Follow the Link to YourGov Citizen Request Web Page, your first step will be to sign in using a valid e-mail address and password. If you are a first time user, you will need to create a profile to use the application. Once the user has successfully registered and logged in, the Citizen can “Add Requests” and enter and address or click on the map. Select and issue and the date it was observed and add any pertinent details. Once the issue is submitted it will be forwarded to the responsible department and the appropriate action will be taken.
Can I Submit An Issue From My Cell Phone?
Yes, you can! YourGOV currently supports the Apple iPhone and Android. As with the web application, a Citizen can report an issue which in turn will be brought into the City’s Work Management solution. To download the YourGOV phone application, please search for it in the App Store or in the Google Market
How Do I Track My Submitted Issues?
Issues can be track via the web page. You can view the issues you have submitted by selecting the “My Requests” button in the upper right hand corner of the screen. To view other requests, select “All Requests” in the upper right hand corner. Blue dots on the map represent where different issues have been reported and the issue that is currently being viewed will have an orange halo surrounding it. The Citizen can check on their submitted issues by logging in to see what Activity has been assigned to the issue, when the issue was closed, and any notes City Staff have submitted regarding the issue.
The History Of YourGOV
YourGOV was developed by Cartegraph, a municipal technology provider that the City of Red Wing has been partnering with for over 10 years to assist in providing asset and work management solutions. With over 1,000 clients in North America, the YourGOV applications are widely available. Please visit the Cartegraph website for more information.
Please contact Patrick Ramaker, Infrastructure Specialist at 385-3690